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Privacy & Security

Somya London is committed to ensuring that your privacy is protected. This privacy policy applies to any online and mobile website, application and digital service ("Services") of Somya London Ltd ("we", "us", "our"). It explains what information we collect, how we process it and the procedures that we have in place to safeguard your privacy.

If you do not agree to the following policy, you may wish to cease viewing/using this website.

Personal information we collect 

At Somya London we collect personal information about you to provide you with the best service and personalised shopping experience. We gather this information about you when you engage with us and use our services. This includes, but not limited to when you purchase products using our sites, register or complete forms on our sites, submit user-generated reviews and interact in any social media functions or digital marketing.

The information that we collect from you includes, but is not limited to:

  • Personal information such as your name, date of birth and gender.
  • Contact information such as email address, postal address and telephone number.
  • Financial information, such as credit/debit card numbers.
  • Your marketing preferences, including any consent you have given us when you subscribe to our newsletter or set up an online account.
  • If you contact us by telephone, email or live chat, we may keep a record of that correspondence.

We also collect some information automatically including, but not limited to:

  • Information related to the browser, device or operating system that you use to access our Services.
  • Your IP address, the website you came from, information on actions taken on our services including, but not limited to, pages viewed, dates and times of visits, time spent on each page and products viewed, clicked on, added to your basket and purchased.

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site. 

- Additionally, when you make a purchase or attempt to purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we generally collect to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address). This is generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns). 

Sharing your Personal Information 

We do share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. 

Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt-out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/. 

Do not track 

Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time to, for example, changes to our practices or other operational, legal or regulatory reasons. 

Contact us 

If you have questions, or if you would like to make a complaint, or would like more information about our privacy practices, please contact us by email at hello@somyalondon.com or by mail using the details provided below: 

SOMYA LONDON 

[Re: Privacy Compliance Officer] 

www.somyalondon.com

20 - 22 Wenlock Road 

London

N1 7GU 

United Kingdom